Tresco Stores Assistant Manager

Department: Tresco Stores

Reporting to: Head of Retail & Restaurant

Salary: Competitive

Hours: Full Time

Contract: Seasonal with potential of progressing to permanent

• Working closely with Stores Manager on operational strategy in line with seasonal changes, including stock levels and team planning
• Acting as duty manager as required (day off / holiday / sickness cover) – full responsibility for the department including staff management and dealing with emergencies
• Managing, overseeing and motivating a dynamic team of both seasonal and permanent staff members, with responsibility for training as required.
• Responsibility for stock ordering as required, maintaining stock levels in line with seasonal, commercial objectives
• Managing stock across shop floor in line with departmental standards, including overseeing incoming deliveries
• Liaising with suppliers and problem solving in the event of disruption to stock supply
• Post Office cover as required – accurately processing transactions in line with central Post Office rules and regulations. (Full training will be provided)
• Handling customer complaints and queries confidently, maintaining the reputation of the business and finding solutions that ensure positive outcomes for all parties
• Responsibility for opening and closing procedures, including cashing up tills and compiling daily banking
• Light food handling duties – serving on the deli counter, cutting cheese, baking breads and pastries, abiding by food hygiene guidelines and maintaining a high standard of cleanliness
• Accurately handling cash and processing customer transactions, sometimes at speed / under pressure

• Confident making accurate decisions at pace, under pressure, and, at times, independently.
• Excellent time management skills including the ability to work to deadlines, multitask and prioritise.
• Flexible and adaptable – willing to ‘plug gaps’ in the wider team as business needs require.
• Strong attention to detail and a good memory, to help observe rates of sale and buying trends.
• Able to maintain calm professionalism while under pressure, and resilience in the face of setbacks
• Fantastic interpersonal skills – confident giving and taking direction, able to communicate sensitively, empathetically and openly with a wide range of personalities. Generous and able to foster a good team culture
• Confidential and trustworthy
• Comfortable with performing physical tasks daily, such as lifting heavy boxes, stocking floor-level shelves
• Some leadership experience, whether professionally, academically or extra-curricular, would be useful
• Driving licence holder

• Full training for the role will be provided – this will include Post Office training in line with wider Post Office regulations. The individual will also be required to hold / obtain a food hygiene certificate.

The Assistant Manager is accountable for ensuring a consistent stock supply to meet customer demand, in line with seasonal buying patterns and specified stock levels. They are required to act as duty manager for the Stores where required (day-off / holiday / sickness cover) at which points they will hold full accountability for the operational objectives of the department.

This job description is a guideline only and not exhaustive, you may be required to perform other duties not expressly listed but are in keeping with the general purpose of your job role or are required to support the needs of the business. We reserve the right to make changes to this job description as necessary or appropriate.

Tresco Island is a family-run business on the Isles of Scilly, 28 miles from the Cornish coast, comprising Tresco Island and Hell Bay Hotel on the neighbouring island of Bryher. Tresco Island comprises timeshare and rental cottages, two restaurants, an inn, a world-famous garden, gallery, leisure spa, shop and a working farm. Hell Bay Hotel on Bryher is an award-winning boutique hotel with 25 suites, a 3 AA Rosette restaurant, Crab Shack, therapy shed, yoga studio and outdoor pool.

We offer excellent rates of pay, provide all staff with accommodation and pay for your travel from Penzance at the beginning and end of your contract period. All of our staff are paid at National Living Wage or above, and many positions offer gratuities and the option of paid overtime. We know a good team member when we see them, and there are regular opportunities for progression within our business.

Besides getting to work on a beautiful island with the beach on your doorstep, you’ll also receive extensive benefits. These include 20% discount in our shop and restaurants, complimentary boat tickets to explore the islands, and preferential rates in our holiday accommodation so friends and family can come and visit.