Retail & Deli Assistant
This seasonal role within our small yet well-stocked grocery store is varied and centred on providing a quality customer experience, and assisting the team in the efficient operational running of the department. Our team culture is collaborative, communicative, dynamic and hard-working.
Department: Tresco Stores
Reporting to: Stores Manager
Salary: Competitive, from £12.25 per hour
Hours: Full Time, with 2 days off per week
Contract Length: Seasonal, March to October
Key Tasks & Responsibilities
- Providing an excellent standard of customer service, handling customer queries with a polite and genuine manner
- Stock management including quality control checks, handling incoming deliveries and merchandising
- Light food handling duties – serving on the deli counter, cutting cheese, baking breads and pastries, abiding by food hygiene guidelines and maintaining a high standard of cleanliness
- Accurately handling cash and processing customer transactions, sometimes at speed / under pressure
- Assisting with daily cleaning procedures at the end of each shift
- Working constructively within a team, taking direction from the management team, as well as managing own time and completing tasks to deadlines
Skills and experience
- Ideally some experience in a customer-facing role would be useful
- Happy to work as part of a team, comfortable and willing to take direction, with great communication skills
- Adaptable and able to work flexibly in a dynamic, fast-paced work environment. Capable of multitasking with a high standard of delivery.
- Personable, patient, and comfortable with frequent interpersonal interaction
- Capable of working accurately under pressure, and able to manage own time
- Self-motivated, driven, and able to take the initiative where required
- Comfortable with performing physical tasks such as lifting heavy boxes, stocking floor-level shelves
- Strong attention to detail and great presentation both personally and in the standard of work produced
Qualifications and Training
- Willingness to complete a food hygiene qualification (we will arrange this for you)
- All required training will be provided as part of the induction process
Accountability
Our Retail & Deli Assistants will be accountable for undertaking daily duties as outlined by team supervisors and managers. All team members are required to conduct themselves professionally and respectfully across the island, especially in shared public spaces with guest exposure, and in staff accommodation.
This job description is a guideline only and not exhaustive, you may be required to perform other duties not expressly listed but are in keeping with the general purpose of your job role or are required to support the needs of the business. We reserve the right to make changes to this job description as necessary or appropriate.
About Tresco Island
Tresco Island is a family-run business on the Isles of Scilly, 28 miles from the Cornish coast, comprising Tresco Island, and Hell Bay Hotel on the neighbouring island of Bryher. Tresco Island comprises timeshare and rental cottages, two restaurants, an inn, a world-famous garden, gallery, leisure spa, shop and a working farm. Hell Bay Hotel on Bryher is an award-winning boutique hotel with 25 suites, a 3 AA Rosette restaurant, Crab Shack, therapy shed, yoga studio and outdoor pool.
Working & Living Here
We offer excellent rates of pay, provide all staff with accommodation and pay for your travel from Penzance at the beginning and end of your contract period. All of our staff are paid at National Living Wage or above, and many positions offer gratuities and the option of paid overtime. We know a good team member when we see them, and there are regular opportunities for progression within our business.
Besides getting to work on a beautiful island with the beach on your doorstep, you’ll also receive extensive benefits. These include 20% discount in our shop and restaurants, complimentary boat tickets to explore the islands, and preferential rates in our holiday accommodation so friends and family can come and visit.
