Guest Liaison and Reservations Co-Ordinator

Department: Tresco Island Office

Salary: From £25,500 dependant on experience

Benefits: Accommodation provided

Hours: 40-45 hours over 5 days per week, with weekend hours on a rotational basis

Contract Length: Permanent (Seasonal summer applicants will also be considered)

We’re seeking a warm, hospitable and efficient reservations co-ordinator to join our team in the Island Office, the hub for our guests and visitors to access island information and have their questions answered.

You’ll be responsible for answering email and telephone enquiries in a polite and friendly manner, as well as dealing with various queries in person at the front desk, including general information about the islands, and paying off bills.

You’ll provide prospective rental clients with island information and offer enticing accommodation options to them on Tresco, and in addition, change time-share owned weeks into time-share relets. The role will also require utilising hotel management and accounting packages, including making charges to guest cottage accounts for laundry, bike hire, buggy hire etc, and processing fuel transactions at the till.

General office duties will include processing and sorting incoming and outgoing Estate mail, updating and maintaining information display areas, organising and logging lost and found items, and filing.

• Must have a polite and friendly manner
• Should have excellent customer service skills that can be evidenced
• Must have English fluency and the ability to converse easily with a wide range of people, both in writing and orally
• Will be self-motivated with a proven ability to work in an organised and efficient manner
• Should have ability to remain calm and professional in busy and high-pressure situations
• Must have ability to prioritise tasks effectively
• Must have a working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access
• Previous experience and knowledge of Merlin software is desired
• Previous work experience in a reception or reservations environment is desired
• Knowledge of the islands and especially Tresco would be advantageous

At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family‐run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher. With timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences. Just across the water on the neighbouring island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, and Crab Shack - a haven of calm amidst the wild seascape of Bryher's west coast.

If the breathtaking views and island lifestyle aren't enough, we offer excellent pay rates, on-island accommodation, travel to and from the island, and a great range of benefits.

We're proud to offer competitive pay above the National Living Wage, and many positions offer gratuities. Some positions also offer meals on duty and pathways for progression for the right people.

Our range of staff benefits is constantly evolving and currently include a 20% discount in our eateries and shops, unlimited scheduled boating to explore the archipelago, subsidised spa membership and treatments, free entry to Tresco Abbey Garden, an Employee Assistance Programme, and discounted stays for friends and family.

In order to process any application, we require confirmation you are eligible to work in the UK. Unfortunately, if you are not, we are unable to help with the necessary paperwork to assist with this.