Returns
Tresco Shop - Mail Order Products
We can only accept clothing returns – all accessories, gifts and consumables are not eligible to be returned.
If you’re unhappy with an item of clothing and would like to return it, please contact our team on returns@tresco.co.uk with your order number, name and delivery address, and we will assist you in arranging a return to us. Any items that you wish to return must be unworn, with tags attached, and in original condition. Items must be returned within 14 days of receipt, so please make contact with us as soon as possible.
We are unable to cover the postage costs for you to return unwanted items to us, and would suggest using a tracked service as we will not be liable to refund items lost in transit.
Tresco Groceries - Grocery Deliveries from Tresco Stores during your island stay
We are unable to accept returns / provide refunds for any food items unless there is a quality issue with the prodct. Please get in touch with us if you have experienced a problem with your order - you can contact us on 01720 422806 / ext. 653 on-island, by email, or by coming into the Stores during your stay.
